Refund Policy

We want you to be confident buying AbuseZero. This Refund Policy explains when payments are refundable. It applies to purchases made directly from us and forms part of our Terms of Service.

Every new account can start with a free trial before paying. Use it to test your integration and confirm that the Service fits your product. If you do not continue to a paid plan, you are not charged.

• You can cancel at any time with no cancellation fee. You keep access until the end of the current billing period.
• Subscription fees are generally non-refundable once a billing period has started, and we do not give partial refunds for unused time or unused evaluations.
• Evaluation allowances reset every month and do not roll over, so unused allowance is not refundable.
• Downgrades take effect at the end of the current billing period and do not trigger a refund. Upgrades are charged as shown at checkout.

If you were charged for a renewal you did not intend, contact us within 7 days of the charge and, if you have not used the renewed period, we will refund it. Turn off auto-renewal before your renewal date to avoid being charged.

• Prepaid credits are used for evaluations beyond your plan allowance and extra seats are billed per seat as shown on our pricing page.
• Credits that have been used are not refundable.
• Unused credits are refundable on request within 14 days of purchase.
• Seat fees are refundable only for billing periods in which the seat was not used, if requested within 7 days of the charge.

If a material failure of the Service, such as extended downtime or a billing error, prevented you from using what you paid for, contact us. We will review each case in good faith and may offer a credit, a refund, or an extension, depending on what happened.

We may decline refunds for accounts that violate our Terms or Acceptable Use Policy, or where there is evidence of fraud, chargeback abuse, or repeated refund requests. Statutory consumer rights, where they apply to you, are not affected by this policy.

• Contact us through the contact page linked below.
• Include your account email and the invoice or charge you are asking about.
• We aim to respond within 5 business days.

Approved refunds are returned to the original payment method. Your bank may take 5 to 10 business days to show the refund.

Refunds include any taxes charged on the refunded amount. Currency conversion and payment processor fees may vary based on your bank or provider.

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.